Exchange Policy
We stand behind every pack.
We give a 30-day elastic warranty and a 15-day size exchange because we are fully confident in the quality of our packs. A guarantee this clear is only possible when the product is genuinely good.
30days elastic warranty
15days size exchange
30 DAYS
30-Day Elastic Warranty
If the elastic of your bra becomes loose or fails, we will exchange it.
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What is coveredElastic that becomes loose or fails.
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How to claimMessage us on WhatsApp with your order number and a short video of the elastic.
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Time limitWithin 30 days of delivery.
How we decide: our team reviews your video and decides. Genuine cases are exchanged. If the elastic appears to have been damaged on purpose or through misuse, Next To Skin reserves the right to reject the claim.
15 DAYS
15-Day Size Exchange
Ordered the wrong size? We will swap it for the right one.
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What it is forSize only.
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How to claimMessage us on WhatsApp with your order number and the size you need. No photo or video needed.
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ConditionThe product must be completely unworn.
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Time limitWithin 15 days of delivery.
How to start a claim
1Message us on WhatsApp.
2Send your order number, and the size you need or the video of the elastic.
3Our team replies and arranges your exchange.
Message us on WhatsApp
All claims are handled on WhatsApp. There is no form to fill.
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When your parcel arrives
Please look through your pack as soon as you receive it. If anything is wrong, message us right away so we can sort it out quickly.